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Customer service
Please contact us via e-mail: contact@paul-schrader.com or telefax: 0049 4203 43 297

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E-Mail to: contact@paul-schrader.com

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Safe shopping

Our certification of Trusted Shops offers you a free money-back-guarantee and will be applied in case of non-delivery, non-refund after return of products or misuse of your credit card data.
This provides our customers with an all-round buyer protection. If any problems occur, your money will be refunded to 100% no matter which payment method you choose.
To claim the Trusted Shops money-back-guarantee, please click the Trusted Shops logo after placing your order and follow the instructions. The Trusted Shops money-back-guarantee is free of charge and involves no obligation whatsoever. For further information visit: Guarantee-conditions or Trusted Shops.de

The withdrawal period will expire after 14 days:

You have the right to withdraw from this contract within 14 days without giving any reason.
We suggest you use the voluntary return service: In cooperation with DHL we offer you a comforting, personal and free of charge way of online return-services:

Our customer service receives your returns message per e-mail (contact@paul-schrader.com) and creates the return-label.

We will send you the return-label as a PDF-document to your provided e-mail address and you can print it, stick it on the package and hand over the package to the post office or any pack-station.

You can also send us a fax:
Telefax: 0049 4203 43 297

For detailed information kindly refer to our terms and conditions.

Secure SSL connections for transferring your customer data:

The safety of your data is ensured by us. The SSL protocol prevents data from being read by unauthorized sources and ensures that data will not be manipulated during transmission and constitutes the identity of an internet page. All your personal data as well as your credit card and bank account information are encrypted before they are transmitted on the Internet. The ordering page is displayed within a frame, so you are able to find the certificate through the following instructions: Open the order form and right click on it. Chose “Feature” out of the context menu. Click “Certificate” in the appearing window for detailed information about security of the web site.

Your information entered in the ordering form can not be read by unauthorized parties, which leads to a secure transmission over the internet.

For further information please visit: Data protection



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