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Customer service
Please contact us via e-mail: contact@paul-schrader.com or telefax: 0049 4203 43 297

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E-Mail to: contact@paul-schrader.com

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Frequently asked Questions

My account

My password does not work, what do I need to do?

If you forgot your password or if your password does not work, click "Forgot your password?" in "My account".
Then enter your e-mail address in the field and press "Send e-mail". You will shortly receive an e-mail with a new automatically generated password.

I cannot sign in the customer account

If you have already set up a customer account in the past, you can request a new one via "My account" / Forgot your password. All you need is the e-mail address, which you entered when registering. Immediately you will receive an e-mail with a new password.

If you have previously placed your orders by phone, fax or order card, it is necessary to register in the shop again. Even if you have been a long-term customer of us.

You can register via "My account". After the registration, you will receive an e-mail in which we ask you to confirm your registration. After this confirmation your access is activated.

Why should I create a customer account?

When you create a user account at Schrader, you enjoy advantages and save time:
Here are examples:

-Birthday surprise for you
-Quick access to your account
-Overview of your placed orders
-Personal wish list that you could share with friends

Answer not found?
Use our contact form to ask us your question to the contact form

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