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Customer service
Please contact us via e-mail: contact@paul-schrader.com or telefax: 0049 4203 43 297

Contact
To contact form
E-Mail to: contact@paul-schrader.com

Direct order
Order directly

Frequently asked Questions

Order/delivery

How can I pay?

You can choose between invoice (creditworthiness), cash on delivery, prepayment, credit card, PayPal or bank account.

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When does the invoice have to be paid?

You can pay by invoice, by Paypal, by bank account, by credit card, in advance or cash on delivery. With the delivery of the ordered products you receive our invoice.
After receipt of the invoice you have 10 days to pay the invoice.

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Can I place a direct order?

In the direct order you can enter known order numbers quickly and easily into the order form and add it directly to the shopping cart. Please enter the order number according to our catalog.

Please make sure to enter the entire catalogue number of the catalogue with leading zeros - but without dots in the fields.

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How long is the delivery time?

We supply you within 5 calendar days within Germany and within 10 calendar days abroad.

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Payment

I can not redeem my voucher

Please enter the voucher code exactly as it is available to you.
With possible special characters, uppercase letters and numbers. For example, 615/099 or P0036547.

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Data Security

What happens with my personal data?

The security of your data is always guaranteed.

The SSL protocol ensures that data can not be read or manipulated during transmission and ensures the identity of a website. All your personal data, credit card and bank account informations are encrypted by us before they are transmitted via Internet.

We provide you with the utmost security when using your personal data.
We use the data you have provided to fulfill and process your order as well as for your own marketing purposes by e-mail or by post.
When registering for the newsletter, your name and your e-mail address will be used with your consent for your own advertising purposes, until you unsubscribe from the newsletter. The deregistration is possible at any time.

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How can I deactivate Google?

You can prevent cookies from being saved by setting your browser software accordingly. However, we would point out that in this case you may not be able to utilize all the functions of this website.

In addition, you can prevent Google from collecting and processing the data (including your IP address) related to your use of the website (including your IP address), as well as the processing of this data by Google by downloading the browser plug-in available at the following link And install: http://tools.google.com/dlpage/gaoptout?hl=en.

Or click the following link: Disable Google Analytics.

An opt-out cookie is set which prevents the future collection of your data when you visit this website.

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My account

My password does not work, what do I need to do?

If you forgot your password or if your password does not work, click "Forgot your password?" in "My account".
Then enter your e-mail address in the field and press "Send e-mail". You will shortly receive an e-mail with a new automatically generated password.

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I cannot sign in the customer account

If you have already set up a customer account in the past, you can request a new one via "My account" / Forgot your password. All you need is the e-mail address, which you entered when registering. Immediately you will receive an e-mail with a new password.

If you have previously placed your orders by phone, fax or order card, it is necessary to register in the shop again. Even if you have been a long-term customer of us.

You can register via "My account". After the registration, you will receive an e-mail in which we ask you to confirm your registration. After this confirmation your access is activated.

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Why should I create a customer account?

When you create a user account at Schrader, you enjoy advantages and save time:
Here are examples:

-Birthday surprise for you
-Quick access to your account
-Overview of your placed orders
-Personal wish list that you could share with friends

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Join our free newsletter

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